Thank you for taking the time to leave your feedback, we're happy to hear that you feel that your dad receives excellent care from our team. We're also pleased to hear that his needs are being met with kindness. We're sorry to hear of some of the recent difficulties you've experienced with communication and appreciate you raising this. We understand that good, clear communication is key to building strong relationships with families, and we are committed to this. Should you wish to discuss these concerns further, please do speak with the Home Manager, who would be happy to listen and offer reassurance.