Thank you for taking the time to share your feedback. We are sorry to hear about your concerns and appreciate you bringing them to our attention.Following your feedback, we immediately investigated the matters raised and took prompt action to address them. We worked closely with the care team to ensure your uncle received the attention and support needed, and adjustments were made accordingly.We recognise that your uncle's care needs were complex and evolving, and our team endeavoured to provide the highest standard of care under the circumstances. We are pleased that you expressed your satisfaction with the actions taken, and we remain committed to ensuring continued improvements in communication and responsiveness. Ashton Lodge takes all concerns seriously, and we are always here to listen and work with families to ensure the wellbeing and dignity of our residents remain central to everything we do. Thank you once again for your input.