Dear Rachael,Thank you for taking the time to share your feedback. We truly appreciate your kind words about the care your grandmother receives and the recognition of the team members who have made a positive impact. It is wonderful to hear you have a great relationship with many of our staff and that their dedication has not gone unnoticed.  We are sorry to learn you have concerns about our night team; we understand how important consistency of care is. Please be assured we take all concerns raised seriously, and actively seek to ensure they are appropriately addressed.