Thank you for your review. We have a great team of staff here who rightly put all residents at the heart of all they do. It is lovely to hear you and mum recognise this. We will continue encouraging your mum to join in with any activity and will encourage her to spend some time in the garden for a change of scenery and fresh air, now nicer weather is here. The main entry doors are closed for security and safety, however I have passed on your feedback to the team so they are aware and can improve their response time when answering the door to you and other visitors.