We are very sorry to hear about your experience at Astley Hall during your father's stay in April 2024. Please accept our sincere apologies.We want to reassure you that this is not reflective of the standard of care we strive to provide to our residents. The wellbeing and dignity of those in our care remain our highest priorities.  Our management team is always available to listen and address any concerns families may have. We value all feedback, as it helps us continuously improve the support and service we provide. Thank you for taking the time to review our service.