Hi Chris, Thank you so much for taking the time to leave such a kind and detailed review. We're so pleased your mum felt cared for during both of her respite stays, especially during what must have been a very difficult time after her home flooded twice.Your lovely comments about our team, meals, activities, and environment mean a great deal and have been shared with everyone at South Lodge. We're also glad you felt welcomed and able to enjoy the tea bar and garden spaces during your visits.Thank you for highlighting the drainage issue in the en-suite-it has since been resolved to prevent this from happening again.We truly value your feedback and are so grateful you chose South Lodge for your mum's care.