Thank you for bringing this to our attention. We are concerned to hear about your experience and take these matters very seriously.We have tried to contact you several times to understand the situation in more detail, but unfortunately, we were unable to reach you. Could you please provide us with your best contact number or email address so that we can discuss this further? Alternatively, you can reach us directly at info@asprayhouse.co.uk.We apologise for any distress this has caused and are committed to investigating this matter thoroughly. We look forward to hearing from you.