Thank you so much for taking the time to share your feedback on the care at Grove Park Care Home afforded to your friend. For us to know from you that the experience of your friend's care is good in all areas is important to us. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we value all feedback. I will be sure to share this with the team and I know they will find this motivational. We look forward to welcoming you on your next visit, with regards to the care plan we would not routinely send this out, most relatives find a face to face care review a more informative way to share information, as this facilitate more meaningful discussion, we would be happy to arrange this on your next visit. Kind Regards Lisa Turnbull.