Thank you for your feedback. We'd like to share some important context. Your father was welcomed into our home as agreed on a trial basis, and from the outset, we were open about our concerns in meeting his complex needs due to his cognitive decline. Despite this, you were keen for him to have the opportunity to settle, and we did our best to support him. We're saddened by your comments, particularly towards our Manager, who leads with compassion and professionalism and was recently honoured with a Leadership of the Year Award. Our home is also recognised among the Top 100 care homes in the UK-reflecting the high standards we strive to uphold.While we respect your right to share your views, your review presents a one-sided account that overlooks the terms of our agreement and the dedicated efforts made by our team to support your father. We wish him the very best in his new home.