Dear CW,Thank you for your kind words. We're so pleased your grandparents are happy and well cared for at Brynfield Manor. Our amazing team works hard to create a warm, active, and supportive environment, and it's wonderful to hear this is reflected in your experience.Special thanks to our incredible manageress, whose leadership ensures we provide the highest possible standard of care. Under their guidance, we recently received an excellent CIW inspection report (to be published soon).We're proud to have not used agency staff in over five years, a rare achievement in care, and to hold a 5-star kitchen rating, serving locally sourced Welsh produce from Castle Howell.We truly believe Brynfield Manor is the best care home in Swansea - and your feedback means the world to us.