Thank you so much for taking the time to share this thoughtful and heartfelt update. We truly appreciate your honesty and the opportunity you gave us to improve following your previous review. We're absolutely delighted to hear that you've seen such a positive turnaround. Your recognition of the team's dedication means a great deal to us - everyone has worked hard to ensure that the care we provide is not only safe and consistent but also compassionate and personal. We're especially pleased to know that your visits with your mum have become more peaceful and positive. That's exactly the kind of experience we want for all our families. Your feedback about communication, the new management, and the way we respond to concerns reassures us that we're moving in the right direction. Thank you again for your support and for holding us to a high standard. We look forward to continuing to build your trust and to making a place where residents and their families feel genuinely cared for.