Thank you for taking the time to meet with me to discuss your review. As advised we want to ensure that we meet and strive to exceed our customer's expectations. I was pleased to hear from you that you are more than happy with the care and support we provide your wife since her transfer to Alex Wood House from another care home. You advised that you struggled to assess the range of group activities held within the home as your wife prefers not to participate in these, but prefers to spend time in her room. As discussed when I met with you, if you have any concerns, please do not hesitate to reach out to us so we can discuss and resolve any concerns you may have. I would like to thank you for your lovely feedback about Alex Wood House, when I met with you .