Thank you very much for sharing your experience regarding your mother's recent stay at Bridge House. We are deeply sorry to hear of your concerns and the distress that this situation has caused you and your family. The welfare and dignity of our residents are always our top priority, and feedback such as yours is very important to us.We take all comments and complaints seriously and have robust procedures for reviewing any concerns that are brought to our attention. In light of your feedback, we have completed a full internal review to understand what happened and where we may have fallen short, as we strive to continually improve our standards of care. Please be assured that we would welcome the opportunity to discuss your individual concerns more fully in person or by telephone, and we invite you to contact the registered manager directly at the home. We are pleased to hear that your mother is now doing well and wish her all the best for the future.