We are sorry to hear that you remain unhappy and understand how distressing this situation has been for you and your family. We take the safety and wellbeing of all our residents extremely seriously, and every concern raised has been thoroughly investigated in line with safeguarding procedures.We would like to respectfully clarify that some of the information in your review is not accurate. All of your concerns have been reviewed by both the Care Quality Commission and the local safeguarding board, who have concluded their investigations with no further action required.Our team has offered to meet with you in person to discuss your concerns directly, and we remain open to doing so. We are committed to transparent communication and always welcome the opportunity to work together in the best interests of your loved one.