Good afternoon, thank you for taking the time to submit this review at this time.  I have admired you and your families support and advocacy for your parents. It is a privilege to continually try to ensure we are providing the support and care, to both  those living in the home and importantly those who support them.  I believe we have to earn trust and the whole staff team understand the challenges this brings every day.I will be sharing your review  with the whole team.