We're sorry to see that your review was negative, we would have liked to discuss this with you directly however despite our requests we have had no response from you. We can assure you that all training is refreshed regularly and we actively engage our staff with new training offered by various stakeholders throughout the year. We are always looking for training that can be delivered by our in-house trainers to further improve the skills for all staff. All equipment is maintained as per their service agreements and investment throughout the home is always ongoing when needed. We have already invested in all the communal areas with new furniture, new flooring and furnishings and work is set to commence on our new purpose built unit in the old Bredon Unit, this will be only the first phase of major investment for all three units. We have and will continue to respond to any concerns raised with the home.