We are sorry to hear how upsetting this experience has been for you and your family. We understand how difficult it is to see a loved one unwell and we want to assure you that your concerns are being taken seriously. At Wellcroft, the safety, dignity and wellbeing of our residents is always our priority. While we have been proud to receive positive feedback in the past we are saddened to hear that this has not been reflected in your experience. Please be assured that your concerns are currently being reviewed appropriately. We are committed to transparency and continuous improvement, and we thank you for bringing this to our attention so we can reflect on and strengthen our practices if needed.