Dear family member,Thank you for taking the time to share your feedback, it's genuinely appreciated.We're so pleased to hear that your mum is happy here, and that you've found the food and menu options to be enjoyable and varied. It's always encouraging to know our efforts are making a positive difference.We also appreciate your honest comments regarding staff consistency, you're absolutely right, continuity of care is so important, especially when it comes to understanding each resident's individual needs. While some staff absences due to holidays or unforeseen circumstances are unavoidable, we are continually working to ensure all team members, new or covering, are as well, informed and prepared as possible to provide the same high standard of care.Your feedback helps us to reflect and improve, and we thank you sincerely for raising it in such a constructive way.Best wishes From all the team at Abbot care home.