Thank you so much for your kind and thoughtful review. We're truly grateful that you took the time to share your experience of Carlton Court.It means a great deal to our entire team to hear that you found the environment welcoming and the staff caring, professional, and kind. We work hard to create a home where residents and visitors alike feel valued, comfortable, and respected, and your words affirm that commitment.We're especially pleased that you appreciated the style and comfort of our shared spaces and rooms - we aim to make Charlton Court not just a care setting, but a true haven, as you so beautifully described.Thank you again for your generous feedback. We will be sure to pass your comments on to the whole team - they will be delighted.