Thank you so much for your kind feedback. We are delighted to hear that you feel welcome during your visits and that your mother is receiving the attentive care she deserves. It is reassuring to know that she is well looked after, from her personal grooming to the support she received after her fall. We are also glad you had a positive experience in the caf and that our staff remembered both your mother and her preferences-these small touches can mean a lot. Your words are truly appreciated and will be shared with the team.