Thank you for appreciating that Wensley House is a family home, we aim to make it "Home from Home" for all our Residents. Our staff are all very caring and spend time with The Residents and provide them with tender loving care. We are pleased that you appreciate our high standards with reference to food, cleanliness etc. As you say, the management team are always available for a face to face conversation and if not are only a phone call away. We look forward to see you soon. Best wishes.