Thank you so much for your thoughtful feedback. It truly means a great deal to us to hear that your mum felt so cared for and that our team made a lasting impression.We also really appreciate your suggestion regarding end-of-life planning. Its an important point, and were taking active steps to strengthen this area. As part of our ongoing commitment to the highest standards, our home will be working towards achieving Gold Standard Framework Accreditation. This will support our carers and nurses in building the knowledge and confidence to provide truly exceptional, compassionate care through every stage of life.Your voice helps shape how we growthank you for sharing it with us.