Thank you so much for taking the time to share your review, we truly appreciate you taking this time. All feedback plays a valuable role in informing how we move forward, and we take it very seriously, acting swiftly wherever necessary.We're sorry to hear that your experience regarding your father's care hasn't met the expectations we strive to uphold. This is disappointing to read. Throughout your father's time with us, we've not received any concerns of this nature. Had we been made aware, we would have investigated and addressed them as a matter of urgency.Our Activities Coordinator, whom you've kindly supported through the online relatives' group, continues to work closely with our care team to offer meaningful engagement for our residents - socially, mentally and physically - as they will allow.Once again, thank you for sharing your review. It helps us in our ongoing commitment to provide the very best care for our residents.