Thank you for your feedback, and for bringing your concerns to our attention.Were truly sorry for any confusion or distress caused regarding the water damage in your brothers room.  Following our recent conversation, were glad we had the opportunity to clarify the situation and reassure you about the actions currently being taken.As discussed, our maintenance team is carrying out a thorough investigation, which includes checking the roof as part of a broader assessment. This is to ensure that all potential sources of the issue are identified and resolved, even if they may not seem immediately connected.We sincerely appreciate your understanding and want to reassure you that your brothers comfort and safety remain our highest priority.  Should you have any further questions or need additional support, please dont hesitate to contact us directly.Warm regards,Laura