Thank you so much for taking the time to share your wonderful feedback. We are absolutely delighted to hear that your experiences have always been positive and that you feel your mum is so well cared for.Our staff works incredibly hard to create a supportive and engaging environment, so your comments about them being a "brilliant and caring group of people" will mean the world to them. We are particularly pleased that you enjoyed the atmosphere and witnessed the thoughtful interactions firsthand, and that you felt it was "just like being amongst a large family" - that is truly what we strive for.We will be sure to pass your kind words on to the entire team. Thank you again for your heart-warming feedback.