Thank you for taking the time to share your feedback. We're truly sorry to hear that you feel communication hasn't met your expectations.Please know that we genuinely care about your experience and your relative's wellbeing. Our team has made several efforts to arrange a meeting with you, as we would really value the opportunity to listen and work through any concerns together. In previous conversations, you've shared positive comments, which we've appreciated - but we want to ensure you feel fully supported.The team at The Ferns includes a mix of experienced carers and newer staff, all of whom are supported through training and close supervision. We are committed to continuous improvement and are proud of the dedication our staff show each day.We would be very grateful if you would consider a meeting so we can better understand your concerns and move forward positively, together. Please feel free to contact the Home Manager at any time - we are here to help.