Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that you and your mother feel welcomed and supported by our team - creating a warm and friendly environment is something we truly value.We also appreciate your understanding regarding the initial issues upon your mother's arrival. I'm glad to hear they have been resolved, and please rest assured that we are always here to listen and improve wherever we can.If there's ever anything more we can do to support you or your mother, please don't hesitate to reach out. We're committed to providing the best possible care and comfort.