Thank you for your review which we've found helpful. If you had any concerns around the cleanliness of the room it would have been helpful if this was raised with me straightaway. Sometimes staff don't clean bedrooms if family members are present, as it is important to us that residents are able to spend quality time with their loved ones. Staff would have ensured that the room was clean later that day. Unfortunately, one of the drawbacks of being a care home along the seafront is limited parking. But staff will happily move their cars if they are restricting the ground floor access which has lift availability.When a resident becomes unwell the nurses will consult with medical staff over the phone and confidentially.I am sorry your overall experience wasn't as good as you'd hoped and that you hadn't raised any issues with me sooner so I could address them. It's important to us that we deliver a high standard of care and do our best to ensure resident's feel well cared for and safe.