Thank you for taking the time to share your feedback. Creating a respectful and supportive environment for all residents and their families is something I take very seriously. I value honest feedback, as it plays a vital role in helping us learn, grow, and continuously improve the care we provide at Chaucer House.I am committed to working closely with the wider team to ensure every interaction reflects the standard of compassion and attentiveness we strive for at all times. I am sorry if my approach on the day you mentioned made you feel in any way unsupported. I can assure you this was not intended.Should you wish to discuss anything further or feel that a follow-up conversation would be helpful, I would be more than happy to meet with you again.