Thank you for taking the time to review our service. We truly appreciate all feedback, as it helps us understand what we are doing well and where we can improve. Your comments support our ongoing efforts to enhance the care and accommodation we provide at Astley Hall. We are deeply sorry your respite experience did not meet all expectations in all areas, and we do understand from your feedback that coming into care was not your personal choice. It might be helpful for us to explain that we feel that referring to fellow residents as inmates is not an appropriate reference; this is a respectful, caring community, and this reference to others living in Astley Hall does not reflect the atmosphere and facilities we strive to maintain. We wish to sincerely thank you for recognising that you felt the care provided at Astley Hall was good.