Thank you for taking the time to share your feedback.We genuinely value the opinions and experiences of our residents and their families, and we take your comments seriously.We acknowledge the challenges you've faced, particularly regarding the number of managers. Yes, there have been changes, but this is part of our commitment to maintaining high care standards. Each transition aims to ensure that our residents feel safe and secure in our environment.We understand that the topic of funding can be sensitive. Please know that we have sought to provide clear solutions and assistance regarding financial matters. We have never intended to pressure you into moving; we deeply value each resident and their family as part of our community.As reflected in our most recent CQC report,we are proud of our overall rating of "Good," which speaks to our commitment to quality care and the positive feedback we've received. We aim to improve continuously to make our residents feel like their home.