Thank you for your review. However, we are surprised that your experience is remarkably different to your wife's experience regarding our service considering the fact that you and your wife visit together at all times. Your lovely comments do not seem to align with the ratings you have given us. The Oaks operates an open door policy and welcomes families in to discuss any concerns they have with the management team so please feel free to discuss any areas you feel we are able to improve on. We pride ourselves on the good quality care people know us for and we will continue to provide this with your support.