Thank you for taking the time to share your experience and thoughtful reflections following your visit and your wife's stay with us at Mountfitchet House. <br> <br>We’re so pleased to hear that your first impressions of the home from the gardens and parking areas to the communal spaces and bedrooms were positive, and that you’ve felt confident in the care and support your wife has received over the past five months. Knowing that both of you felt reassured and that her care has met your expectations means a great deal to us.<br> <br>We also appreciate your honesty around areas where experiences may vary, such as food, activities, and facilities. We recognise that everyone has different tastes and preferences, and we continue to work hard to offer choice and variety that feels meaningful to the residents. Your comments help guide us in making ongoing improvements.<br> <br>We understand concerns about the cost of care and its long-term sustainability. This is something many families face. If you'd ever like to speak with us in more detail about options or support available, please don’t hesitate to reach out.<br> <br>Thank you again for your candid and kind words and for recognising the high standards we strive to maintain. It’s a privilege to care for your wife, and we’re always here if you need anything further.