Dear Karen, Firstly, may we take this opportunity to offer our sincere condolences on the passing of your mother. HC-One would like to apologise that you had cause for concern during your mother's stay at Yew Trees Care Home. HC-One strives to offer kind and safe care, and we would like to reassure you your concerns have been taken seriously. We would welcome the opportunity, should you wish, to discuss your concerns further. If this is something you feel would be beneficial, please do contact us via careline@hc-one.co.uk