We're truly saddened to hear that aspects of the care provided to your mother did not meet your expectations during such a difficult time. While we're glad you found our staff to be friendly, we take concerns about staffing and support very seriously. Your feedback has been shared with our senior management and care teams. We are committed to learning from this and ensuring our care continues to reflect the standards we are so proud of, with all residents and their families being treated with the dignity, respect, and compassion they deserve.