We're really pleased to hear that you feel confident in the care your mother-in-law receives. It's so important to us that each resident is known and understood as an individual, so your comments about our team recognising her likes and dislikes mean a lot. We're also glad you feel the staffing levels are right and that she is treated with dignity and compassion, even during more challenging moments.We'll make sure your kind words are shared with the team-they'll be truly encouraged by them.