Thank you for sharing your feedback. We are really pleased to hear that you've observed meaningful engagement between staff and your mum, and that she is being encouraged to take part in activities despite the challenges she faces. We're glad this is having a positive impact on her mood and overall wellbeing. We're also pleased that you felt informed and supported during mum's recent illness. Ensuring good communication with families is very important to us.  Your comments about the upkeep of your mum's room and clothing are duly noted. We understand how important this is, especially for residents who are unable to manage these things themselves. We have shared your feedback with the team and are reviewing how we can improve consistency in this area. Regarding the reviews, we agree that these are a valuable opportunity for families to stay informed and involved. We apologise if these have not been proactively arranged and understand that a review has now been arranged. Thank you again.