We are pleased to hear that your mum is happy & Settled at Augustus Court and has been been for the last 2,5 years. We are proud of our home and staff team and do work very hard for all residents to enjoy their time whilst residing at Augustus. I am sorry to hear that there have been occasions where your mums Catheter care and personal care has not been completed to the highest of standards, please feel free to speak with the management team regarding a review of your mum's overall care.Management will closely monitor and discuss this with our staff team.