Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually improve our service.We have reviewed the background to the points you make as we believe they are not truly representative of Half Acre Care Home.The home management team worked closely and provided all information to your family and outside  health professionals in respect of your grandmothers care and what was in her best interests.We are deeply sorry if you feel your experience has been a poor one and we would welcome the opportunity to directly discuss further the points you raised.