Thank you for taking the time to share your thoughtful feedback. It's so lovely to hear that you have felt supported throughout the journey, and that our staff have been professional, caring, and approachable. It's especially meaningful to know that you feel your dad is safe with us-that is always our top priority.Your comments on food and value for money are noted and will be shared with our team. We aim to provide a balanced and nutritious menu and always welcome input from residents and families on how we can enhance mealtimes.Regarding activities and engagement, we agree that encouragement can make a big difference, and we'll continue working with your dad to support his participation in the ways that suit him best. We also understand how valuable your visits are, and we'll look into how we can ensure more social engagement during those later afternoon hours.Thank you again for your honest and balanced review. It helps us to continue growing and improving the care we offer.