Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry your experience of our home was not to your expectations. Our own enquiries and those by external agencies have been undertaken in relation to the claim of harm and the area director is meeting with the friend next week to discuss the alleged theft though it is difficult to investigate when valuables are left at reception unattended out of hours. We are sorry calls went unanswered at the weekend; we will look into this matter as we were unaware there is an issue.