Thank you so much for your thoughtful and generous review. On behalf of all of us at Palm Court, please accept our sincere condolences on the passing of your mum. It was a true privilege to care for her, and she will be dearly remembered by our team for the warmth and dignity she brought to our community.Your kind words about the staff and the support we provided during such a difficult time mean more than we can express. Knowing that we were able to offer you peace of mind and comfort is deeply humbling, and it reinforces our commitment to offering compassionate, person-centred care.We also appreciate your helpful comments regarding cleanliness. I'm pleased to let you know that we've addressed those concerns by increasing staffing levels and placing additional team members on the floor. This has already led to improvements in the attention to detail throughout our rooms and common areas, and we're continuing to monitor these standards closely.Regards