Thank you for taking the time to review Upton Grange and we are pleased you rate our care/ support as excellent. We appreciate your kind comments regarding our team and home, which I will pass on. It was our pleasure to care for Dad at Upton Grange and he is missed.  We sincerely apologise again for the delay in forwarding your refund, which has now been completed. We have reviewed and amended our internal systems, so this issue doesn't re-occur.