We truly value hearing from our residents and take all comments seriously, as they help us to continue improving.We're very sorry to hear about your experience during the hot weather. Ensuring our residents are comfortable and well cared for at all times is our priority and your concerns regarding ventilation and refreshments have already been passed to the team for immediate review.We also appreciate your comments regarding accessibility and identification, we will make sure that the management team are easily recognisable to both residents and visitors moving forward.If you would like to speak with us directly, please don't hesitate to reach out or pop into the office, we're here to help.