We are sorry to read the concerns expresses in this review , and we take all feedback seriously. however , we strongly refute the allegations made, as they are unfounded and do not reflect the standard of care we uphold at Green Lane.Our team is committed to providing compassionate, respectful and professional cate to all our residents. We operate under strict regulatory guidelines and regularly undergo independent inspections. Staff are trained thoroughly, and we value the diversity of our team. We encourage the reviewer to contact the home management directly to discuss any specific concerns .We remain transparent and accountable and are committed to continuos improvement through open dialogue. SincerelyJoanna Fisk ( operation manager)