Thank you for your heartfelt review and for allowing us to be part of your wife's journey. It was a privilege to care for her, and her memory remains deeply cherished by the team who looked after her with warmth and respect.We're grateful for your kind words about the care she received-it means a great deal to us, especially during such a tender time. As an update, I wanted to let you know that the concerns you raised regarding cleanliness have been addressed. We've taken proactive steps by increasing our staffing levels and placing additional team members on the floor. This has already helped improve the standard of cleanliness, and we continue to monitor things closely to uphold the environment our residents deserve.Warmest regards