Thank you so much for taking the time to leave your feedback. We're really pleased to hear that you've found our staff to be friendly and that you've noticed the variety of activities and events we provide to support our residents' wellbeing. We're sorry to hear that there have been occasions where the cleanliness of the room hasn't met expectations. Please be assured that we take this seriously and will follow up with the housekeeping team to ensure our standards are consistently maintained.