Thank you for sharing your thoughts regarding Priors House. We are sorry to hear that this has been your experience in our home however we are pleased to hear your kind feedback regarding our food, facilities, and activities.<br><br>Our team, including night staff and floor managers, are trained extensively to always provide attentive and professional care and we take pride in the dedication our staff consistently show.<br> <br>Furthermore, regarding your concerns on our call response times, we would like to assure you that these are tracked and monitored closely. Unfortunately, these can fluctuate depending on circumstances in the home however our staff always aim to respond as quickly as they can to ensure all residents are supported.<br> <br>We always encourage all residents and their loved ones to raise any concerns to the Home Manager directly in order for these to be resolved efficiently and effectively. Alternatively, you can contact us directly via complimentsandcomplaints@careuk.com if you wish to seek a formal response to your concerns.<br> <br>Once again, thank you for sharing your feedback regarding Priors House. Your feedback is invaluable to us and allows us the opportunity to develop and improve the standard of care we provide.