Dear Alexandra,Thank you so much for your wonderful feedback and for taking the time to share your experience. We are truly grateful for your kind words about our staff, especially those working on the dementia floor. It means a great deal to us to know that our team's patience, kindness, and understanding have made a positive difference for your mother and your family.We are delighted that our personalised care has exceeded your expectations, and we will be sure to share your comments with the whole team. Your recognition is incredibly motivating for us all.