Thank you so much for sharing your kind and thoughtful feedback. It's incredibly reassuring to hear how the recent changes at Haxby Hall have had such a positive impact on your husband's experience - and on your own peace of mind as someone who visits regularly. We're especially pleased to know that you feel the new manager's experience is making a real difference, and that communication with families has been clear and consistent. Supporting both residents and their loved ones is at the heart of what we do, and your words mean a great deal to the whole team.